Terms & conditions
Surf Coach International Consumer Disclosure Notice
Mandatory Information You Must Know and Understand
Documents: Passports valid for at least 6 months beyond the date of departure are mandatory for UK & European citizens when traveling to all foreign countries. Visas are mandatory for citizens traveling to South Africa, Mozambique (Get at Mozambique Border Post) Morocco (Visa stamped at Immigration) Indonesia (for stays of over 30 days), and others. All persons traveling abroad must be responsible for their own visas in countries, which require visas to enter.
It is critical that you consult the Consulate offices of the destination country in order to verify its entry visa requirements, and this must typically be done well in advance of travel as some visas can take weeks to months to obtain.
Vaccinations: The Centers for Disease Control maintains update, expert information on this subject on their website www.cdc.gov/ It is highly recommended that you (the traveler) are up to date on all relevant vaccinations. Consult with your doctor in advance of your departure and get professional medical advice. For further information visit www.nhs.uk on health travel
Medical Conditions: Mandatory for all travelers to ensure you declare any medical conditions prior to booking with Surf Coach International. You (The Traveler) must ensure that you are fit to travel and have all relevant medication, which must be approved by the airline & country of entry as legal medicines.
Travel Insurance: Surf Coach International recommends comprehensive travel insurance through, http://www.sabreinsuranceservices.co.uk which may include coverage for trip cancellation and interruption, baggage delay, baggage loss, theft or damage, travel delay, emergency medical and dental, emergency medical transport and evacuation, and travel accident insurance. Surf Coach International Ltd accepts no responsibility for any or all of the above regardless of the traveler’s decision to purchase travel insurance. This insurance is recommended for ALL Surf Coach International tours and COMPULSORY for some Surf Coach International Ltd destinations and tours.
Airline tickets: All Airline tickets are the responsibility of the traveler. Before purchasing your air ticket it is recommended that you liaise with the Head Office of Surf Coach International Ltd.
Bookings: All bookings are subject to availability, and at the discretion of Surf Coach International Ltd. All enquiries to come through our head office at Surf Coach International Ltd.
Cancellation/Refund Policy: Unless otherwise specified all tour deposits and payments are non-refundable. There are no refunds or partial refunds given for early departures or checkouts from any tour, charter, expedition, or other trip. There are no refunds given for reasons pertaining to surf or weather conditions. There are no refunds given for reasons pertaining to political instability.
Surfboards: Most airlines charge excess baggage fees for surfboards. Some airlines have excess and oversized baggage embargos during select times of the year to select countries. Some aircraft types do not accept surfboards at all or only accept surfboards within required dimensions. Please ensure that you have booked your travel on a surf-friendly airline. If you book your tickets online, you do so at your own risk, and Surf Coach International Ltd accepts no responsibility for failure of surfboards to arrive at your destination and such outcome will have no bearing on Surf Coach International Ltd cancellation policies.
Website Accuracy: Surf Coach International Ltd, will make every effort to ensure the accuracy of the SCI website, it is however intended as a guide to the tours & services provided, which may occasionally change.
Media & Images: Surf Coach International Ltd will at times be exposed to media interests, blogs, Face Book, Twitter. Images and editorials are likely to be used by Surf Coach International Ltd, for promotion, marketing and exposure to Surf Coach International Ltd. Please inform Surf Coach International Ltd in writing if you do not consent to images, editorials you being used commercially by Surf Coach International Ltd.
Law and Jurisdiction: These conditions form a contract between us, which will be construed in accordance with English Law, and it is agreed between us that each will submit to the jurisdiction of the English Courts.
Cancellation by you: If you wish to cancel your booking before the commencement of your Tour you will be required to pay the following surcharges:
1) 60 or more days before departure - retention of deposit
2) 55 - 45 days before departure - 50% of the total cost of your trip
3) 44 - 35 days before departure - 80% of the total cost of your trip
4) 34 -20 days before departure - 90% of the total cost of your trip
5) Less than 20 days - 100% of the total cost of your trip
If you leave a tour before the specific end date, other than as a result of a breach of this agreement, no refund will be paid to you.
Complaints: If, during your tour you wish to make a complaint, you should inform Surf Coach International Ltd as soon as possible. We advise any such complaints or problems be raised with the Tour Manager. We will investigate any claims made and try to resolve them. If the matter cannot be resolved during the tour then you must write a letter to our head office at least 3 weeks after the end of your tour.
Surf Coach International Ltd will only deal with complaints made by the person on the tour or legal guardian if a minor. The client will receive a written reply from the Director of Surf Coach International Ltd or Operations Manager.
Disciplinary Procedure: Surf Coach International Ltd will discuss any miss conduct with any persons not acting in accordance with Surf Coach International Ltd Code of Conduct. If the problem cannot be resolved and unacceptable behavior continues the Tour Manager will issue a written warning highlighting that continued unacceptable behavior may require any participant to leave the tour without compensation if that person acts in such a manner as to disrupt, endanger him/herself, or any other Surf Coach International Ltd staff or participants on tour.
Release and Assumption of Risk
I understand and agree that during the tour, expedition, or other trip in which I will participate, under the arrangements of Surf Coach International Ltd hereinafter its agents, employees, associates, affiliated companies, or subcontractors, certain risks and dangers may arise, including, but not limited to, acts of God, the hazards of traveling in unsafe or politically unstable areas or under unsafe conditions, the dangers of civil disturbances and war, the forces of nature, dangers and risks inherent in sporting activities, the negligent or reckless acts or omissions of SCI, its agents, employees, officers, directors, associates, affiliated companies, or subcontractors, travel by boat, automobile, train, ship, aircraft, or other means of conveyance, and accident or illness in remote places without access to medical facilities, transportation, or means of rapid evacuation and assistance.
Surf Coach International Ltd shall not be responsible for any injuries, damages, or losses caused to any traveler in connection with any of the above and/or terrorist activities, social or labor unrest, mechanical or construction failures or difficulties, diseases, local laws, climatic conditions, abnormal conditions or developments, or any other actions, omissions, or conditions outside the travel agent's control.
Traveler assumes complete and full responsibility for, and hereby releases the agent from any duty of, checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety or security conditions at such destinations. For information concerning possible dangers at international destinations, contact the
In consideration of, and as a part of the payment for, the right to participate in such treks, tours, expeditions, or other activities and as a part of the payment for, the services arranged for me by Surf Coach International Ltd and its agents, employees, associates, affiliated companies, or subcontractors.
I DO HEREBY EXPRESSLY ASSUME ALL OF THE ABOVE RISKS, including, to the extent permitted by law, the risk of negligent or reckless acts or omissions of Surf Coach International Ltd, its agents, employees, officers, directors, associates, affiliated companies, or subcontractors, and I DO HEREBY EXPRESSLY AGREE TO FOREVER RELEASE, DISCHARGE AND HOLD Surf Coach International Ltd and its agents, employees, officers, directors, associates, affiliated companies, and subcontractors HARMLESS against any and all liability, actions, causes of action, debts, suits, claims, and demands of any and every kind and nature whatsoever which I now have or which may hereafter arise out of or in connection with my trip or participation in any activities arranged for me by Surf Coach International Ltd and its agents, employees, associates, affiliated companies, or subcontractors.
THE TERMS OF THIS AGREEMENT SHALL SERVE AS A COMPLETE RELEASE AND EXPRESS ASSUMPTION OF RISK for myself, my heirs, assignees, administrators, executors, and all members of my family, including any minors accompanying me.
I HAVE READ AND FULLY UNDERSTAND THE PROVISIONS AND THE LEGAL CONSEQUENCES OF THIS RELEASE AND ASSUMPTION OF RISK, AND I HEREBY AGREE TO ALL OF ITS CONDITIONS